The good people over at myfigurecollection.net have added the dv8CAG proxy service to their shops list. If any of you that are member would mind dropping by and putting in a review, that would be great!
It's been a long time coming. I sincerely apologize for making so many of you wait so long, but I really needed to take a long, hard look at how we were doing things.
#1 - I wanted to get a look at other services out there and ensure that we were still the best price. I think we have succeeded in that!
#2 - I needed to make sure that the auction plan would be self-sustaining and not have to be shutdown again.
As many of you know, the previous issue we had was the "honor system". There were, unfortunately, a few users (no one with an active account any longer!) that had requested bids, promised payment and then left us hanging with a bill to pay and items we didn't need.
While the new system leaves the onus on you to get money to us before any bidding can take place may be a little more frustrating for you, in the end, it will be something that keeps these issues from ever occurring again and we can continue to provide you great service!
Contact us as soon as possible with any order changes. Just like on CAG, once something has gone through, I would expect you to keep up your end of the deal. But, I will do what I can to understand your situation and look into canceling.
Upfront fees will not be returned, but the cost of the items will.
If an item has already been shipped to you, I will expect you to return it to me, at your cost, in the same condition and, upon verification, I will process your refund.
Yahoo! Auctions are quite a different story. I cannot cancel a bid I have made so, in that case, neither can you. All we can do is hope that you are outbid on the item. In the event that you are not, depending on the item, condition and auction price, we may be able to work out a deal where a partial refund is given. This will be case-by-case as I will have to decide if it is an item I will be able to "unload" or if I will be stuck with it for a long period of time.
Canceling an order will put you on "probation" and canceling another order will lose your ordering privileges on this site. Please do your best to ensure that you really want what you ask for.
There are currently four shipping options through dv8CAG.
EMS is the fastest method; typically arriving within 7 business days and sometimes as soon as 4 business days. It includes insurance on your items up to ￥20,000 (larger amounts may be purchased) and is trackable via the internet. Safest and most secure!
SAL is the method of choice when you want most of the benefits of EMS, but don't really care about how long it takes to make it to you. SAL packages will typically arrive within 2 weeks of shipment.
Surface Mail is the cheapest method for larger/heavier packages. Most of the journey is by boat and, although they advertise that it may arrive within 40 days, I can say from personal experience that it is very often closer to 90 days. Although technically trackable via the internet, expect to see it marked "In Transit" for weeks and weeks. dv8CAG is not responsible for "gorilla handling" of packages.
Small Packet (AIR) is a great option for smaller packages and lighter items. Although it is not trackable at all, it is about as fast as SAL but costs quite a bit less. The maximum weight for these packages is 2 kg (approx 4.4 lbs) and they must also fall within the size restrictions outlined by Japan Post.